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Frequently Asked Questions

Order Processing Times

Expect 1 to 5 business days for processing and handling before the order is sent out. While shipping times may vary, Curbside Shipping usually takes 1 to 4 weeks in transit, and White Glove Deliveries take an additional 5 to 10 business days for delivery.

 

Do You Ship Outside The Contiguous US?

Currently we do not offer shipping outside the continental US. For example, Alaska and Hawaii we cannot deliver to at this time.

 

When Will My Order Arrive?

We mark orders as fulfilled once the item is shipped and will supply a tracking number for the carrier. We always notify the buyers via the email address provided at checkout, however, if you cannot find this email in your inbox or spam, feel free to contact us.

 

Change My Deliver Address

If you need to change your delivery address, please contact us as soon as possible. We allow for free address changes within 24 hours of placing an order online, but once the item has left the warehouse, we cannot accommodate address changes.

 

Trade Program

We offer trade discounts to qualifying industry professionals, such as interior designers, real estate developers, property management companies, and home stagers with qualifying credentials. To apply for this exclusive discount program please contact info@modluxliving.com to get started.

 

Payment Methods

We accept all major credit card companies: Visa, MasterCard, AMEX, Discover

Alternative Payment: Amazon Pay, Apple Pay, Google Pay, Venmo, PayPal

We also offer Affirm monthly payment plans.