Skip to content

Returns & Claims

What is your return policy?

ModLux Living upholds a very strict return policy. Please make your purchases very carefully.

All sales are final and are not returnable and are non-refundable. Only exceptions are made in the event of damaged or defective items, in which a replacement piece may be sent following the return of the damaged or defective item. Please see below.

 

What if my order arrives damaged?

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as large tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees.

Damaged or defective items will be repaired or replaced.

To file your claim, contact us within 24 hours of delivery, and we will attend to your claim.

 

Can I cancel my order?

Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.