Skip to content

Shipping Policy

Estimated Shipping Date

The shipping estimates listed on our website are approximate order processing times, provided the item is in stock at the time of order. Shipping times may vary, but shipping usually takes only 7 to 21 business days in transit with 1 to 5 business days for processing and handling. During holidays, and large sales, expect about 1 to 4 additional business days for delivery due to heavier traffic.

 

Curbside Shipping (no unboxing)

Curbside Shipping includes an appointment and curbside delivery. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery, unless your order is shipped with UPS or other small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service.

 

White Glove Delivery

White Glove Delivery is available in certain areas but is not guaranteed with every purchase. To confirm if White Glove Delivery is offered in your area, please contact us. White Glove Delivery also will add an additional 5-10 business days to most delivery times.

White Glove Delivery is $249 per delivery. White Glove Delivery includes a delivery appointment, inside delivery with up to 1 flight of stairs, placement, assembly (if needed), and removal of large packaging materials. White Glove service does not include any modifications to the existing home, including but not limited to artwork or lighting. Not all items require assembly.

Items ordered together are shipped as they become ready, unless otherwise noted. If only one white glove delivery fee was charged, the first shipment will deliver with white glove delivery; remaining items will ship with standard shipping (no unboxing).

If you would like to request additional white glove deliveries, each request will be $125 per additional delivery. Please contact customer service to request changes to your preferred delivery method.

White Glove Delivery is subject to availability and may not be available in some remote areas. If white glove delivery is not available, you will be contacted by customer service and refunded of the delivery fee paid. Request to change the delivery method or address, after your order is placed, is subject to availability. Full payment on any delivery or change of address fees will need to be collected prior to processing your request. If we are unable to fulfill your request, the fee will be refunded back to your original payment method.

 

Special Circumstances Deliveries

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply)

- Very Narrow Driveway
- Dead-end Street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a particular place
- Delivery through a side door or garage entrance

Deliveries to Apartments: If your order does not fit in the elevator, you will be responsible for any additional fees.

Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. Orders that are undeliverable will be subject to our standard return policy and a 35% restocking fee.  

 

Missing Your Delivery Appointment

If you are not available for your delivery appointment (made via the phone number provided at checkout), you could be subject to additional fees such as storage charges and/or re-delivery. Carriers re-delivery fees can range from $50-$350. 

Please keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping. 

If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance. 

It is your responsibility to be available and present for the delivery appointment you schedule with the carrier. No refunds will be issued for white glove delivery service extras due to missed appointments.

 

Additional Charges

Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (eg back road, islands etc.), address changes after in-transit, missed attempted delivery charges, storage fees, additional delivery services and other potential charges associated with the order. It is the customer’s responsibility to keep track of the order from shipment to delivery.