Skip to content

Shipping Policy

Estimated Shipping Date

The shipping estimates listed on our website are approximate order processing times, provided the item is in stock. Shipping times may vary, but Standard Shipping usually takes 2 to 4 weeks in transit with 1 to 3 days for processing and handling, while our Express Shipping extra takes 1 to 7 business days in transit with 1 to 3 business days for processing and handling.

 

White Glove Delivery

White Glove Delivery is available in certain areas but is not guaranteed with every purchase. To confirm if White Glove Delivery is offered in your area, please contact us.

 

Special Circumstances Deliveries

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply)

- Very Narrow Driveway
- Dead-end Street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a particular place
- Delivery through a side door or garage entrance

Deliveries to Apartments: If your order does not fit in the elevator, you will be responsible for any additional fees.

Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. Orders that are undeliverable will be subject to our standard return policy and a 35% restocking fee.  

 

Missing Your Delivery Appointment

If you are not available for your delivery appointment (made via the phone number provided at checkout), you could be subject to additional fees such as storage charges and/or re-delivery. Carriers re-delivery fees can range from $50-$350.

Please keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.

 

Additional Charges

Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (eg back road, islands etc.), missed attempted delivery charges, storage fees, additional delivery services and other potential charges associated with the order. It is the customer’s responsibility to keep track of the order from shipment to delivery.